FoodBee

Legal

Privacy Policy

This Privacy Policy explains how FoodBee (“we”, “us”, or “our”) collects, uses, shares, and protects your information when you use our website, mobile apps, and related food-ordering services.

Last updated: 19 July 2026

1. Who we are

FoodBee is a multi-restaurant food delivery platform operated by FoodBee. Through FoodBee, customers can discover restaurants in their delivery area, place orders, track delivery, and pay online or by cash on delivery. Restaurant partners and delivery partners use FoodBee tools to manage menus, orders, KYC, and settlements.

2. Information we collect

Depending on how you use FoodBee, we may collect:

2.1 Customers

  • Mobile number and OTP verification details
  • Name and profile details you provide
  • Delivery addresses and selected service location / pincode
  • Order history, cart contents, coupons used, and payment method chosen
  • Device and push-notification identifiers (such as FCM tokens) when you use our mobile app
  • App/session tokens used to keep you signed in securely

2.2 Restaurant partners

  • Account details (name, restaurant name, email, mobile)
  • KYC and business documents (FSSAI, GST, photos, DigiLocker / Aadhaar verification data where applicable)
  • Menu, product, pricing, and order-fulfilment information
  • Bank / UPI settlement details and wallet transaction history

2.3 Delivery partners

  • Account and contact details
  • KYC / Aadhaar verification information
  • Assigned delivery location and online/offline availability status
  • Order acceptance and delivery activity, bank/UPI details, and earnings history

2.4 Technical & usage data

  • IP address, browser/device type, and approximate usage logs needed for security and performance
  • Cookies or similar session storage required for login, cart, and location selection

3. How we use your information

  • Create and manage your account and verify your mobile number via OTP
  • Show restaurants and menus available in your selected delivery location
  • Process, confirm, prepare, assign, and deliver food orders
  • Enable payments (including Razorpay online payments and cash on delivery where enabled)
  • Send order updates, OTPs, and service notifications (SMS, WhatsApp, push, or in-app)
  • Complete partner KYC, commission, and wallet settlements
  • Prevent fraud, abuse, and unauthorized access
  • Improve FoodBee features, reliability, and customer support
  • Comply with applicable Indian laws and respond to lawful requests

4. How we share information

We do not sell your personal information. We share data only as needed to operate the platform:

  • Restaurants receive the order details needed to prepare food (items, customer name/phone, delivery notes where relevant)
  • Delivery partners receive pickup and drop details required to complete delivery
  • Payment providers (such as Razorpay) process online payments securely
  • OTP / messaging providers deliver SMS or WhatsApp verification messages
  • KYC / DigiLocker providers help verify partner identity documents where required
  • Service providers who host or support our infrastructure under confidentiality obligations
  • Authorities when required by law or to protect rights, safety, and platform integrity

5. Payments

When you pay online, payment card or UPI details are handled by our payment gateway partner (for example, Razorpay). FoodBee does not store your full card number or UPI PIN. For cash-on-delivery orders, payment is collected at the time of delivery as per order confirmation.

6. Location information

FoodBee uses your selected delivery location / pincode to show nearby restaurants and calculate delivery availability. Location selection is required for ordering. We use this information only to provide location-based food delivery services and related support.

7. Push notifications & device tokens

If you use the FoodBee mobile app and allow notifications, we store Firebase Cloud Messaging (FCM) tokens for your devices so we can send order and account alerts. You may use multiple devices under one account. You can turn off notifications in your device settings, or sign out to stop notifications for that device.

8. Cookies and sessions

We use essential cookies / session storage to keep you logged in, remember your selected location, maintain your cart, and protect against CSRF and unauthorized access. These are necessary for the service to work and are not used for selling advertising profiles.

9. Data retention

We retain account, order, KYC, and settlement records for as long as needed to provide the service, resolve disputes, meet accounting / tax requirements, and comply with law. You may request deletion or correction of personal data where applicable, subject to legal and operational requirements (for example, completed order records may need to be retained).

10. Security

We use reasonable technical and organisational measures to protect your information, including encrypted passwords, secure session tokens, and access controls. No method of transmission or storage is 100% secure; please protect your device and OTP codes.

11. Children’s privacy

FoodBee is intended for users who can form a valid contract under applicable Indian law. We do not knowingly collect personal information from children for the purpose of creating accounts. If you believe a child has provided us personal data, please contact us so we can take appropriate action.

12. Your choices & rights

  • Update your name, addresses, and account preferences in the app or website
  • Manage notification permissions on your device
  • Log out to end an active session and deactivate that device’s push token
  • Request access, correction, or deletion of personal information by contacting us
  • Raise concerns about how we handle your data using the contact details below

13. Third-party links

FoodBee may link to third-party services (for example payment or KYC portals). Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing information with them.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of FoodBee after an update means you acknowledge the revised policy.

15. Contact us

For privacy questions, data requests, or complaints related to FoodBee, contact: